FAQs
Who is Blu Zone Bags?
BZB makes a variety of custom made handbags, totes, dog collars and key fobs. With a supportive family unit - I am able to do what I love.....sewing and creating quality custom made handbags, totes and accessories, that I hope you will enjoy for years to come. I do my best to be eco friendly to our environment.
How long have you been in business?
www.bluzonebags.com was established in 2023
How long does it take you to process an order before it is dispatched?
Please allow up to 2 weeks to process and complete your order. You will be notified via email for any delays to this timeline.
What’s included in Blu Zone Bag's design process?
We go in person and online to find the best quality fabrics to have in our inventory for you (see “Where do materials come from”).
The customer will pick out either an existing pre-made item or go through the steps to select their own personalized fabrics and complete the handbag or tote purchase. We will then take those chosen fabrics and start the custom cutout and hand stitching process.
All handbags, totes and items sold by Blu Zone Bags are Handmade.
**Changes or additions to the handbag or tote patterns will result in a processing delay or additional charge.
What payment methods do you accept?
PayPal, Zelle, Venmo, Visa, MC
How do you price your postage?
- Postage is determined by weight (package/box) and "ship to" location
- Tracking can be done via (USPS, FedEx, UPS).
- A link will be available after your purchase has been confirmed and shipped.
Do you Accept Refunds?
We accept returns up to 7 days after delivery. If the item is unused and in its original condition, we will refund the order amount minus a small restocking fee and the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us within 48 hours at support@bluzonebags.com with your order number and a photo of the item’s condition.
We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
- NOTE: In any of the cases, and when “Paid in-full” is mentioned, we reserve the right, when processing a refund, to keep up to 50% of the total amount that you originally paid as our payment gateways have their terms and now keep processing fees during refunds.
- No Refunds/Returns given after 7 days – No exceptions.
Do you offer loyalty points or reward points, gift certificates, etc.?
We have E-Gift Cards available on our website in multiple denominations. As our business revenues strengthen, customer loyalty rewards will be considered.
Where do the materials come from?
Patterns, fabrics and notions are purchased with various online retailers and in person in the USA and Canada.
Acknowledgement is given to retailers for their product contribution to my store.
Where do you operate?
Currently in the USA
Where do you ship to - once payment has been received?
- From USA – All of the USA, and Canada
Do you offer local pickup?
During checkout, Please leave a Note to us about this request and you will be contacted for further details.
NOTE: There is a maximum 5 day hold on "pick-up" orders (from the completion date of order). If pick-up is not completed within this timeline, orders will be cancelled and a restocking fee will be assessed*, remaining balance will be refunded to the original payment system. *See Refunds
Do you ship packages internationally?
Currently, we do not ship internationally
TERMS AND CONDITIONS
- Our “Website” refers to the website www.bluzonebags.com and this domain is owned and operated by us and powered by Shopify.
- This is a privately owned domain, please do not use Our logo or url in any way without prior permission from us first. You (“Yourself”) refers to yourself as the visitor to Our website or, domain, or package subscriber or purchaser.
- No Refunds/Returns given after 7 days – No exceptions.
